What should I do if the deposit fails/deposit has not been credited?

Please contact our 24/7 customer support team and provide the following information:

1. Username

2. Wallet : Bkash / Nagad / Rocket / Upay

3. Payment Gateway : Paytaka / Dpay

3. Cash Out Number (Phone number that you use to cash out)

4. Transaction ID

5. Transaction screenshot (show with date, time, amount, transaction ID)